Frequently asked questions

What is SOS Click?


SOS Click stands for Save On Steroids and its purpose is to allow the user to save work created using Microsoft Office on up to 8 different locations using one click, saving the hassle of saving to each location separately.




Why do I need it?


The add-in gives you the peace of mind you need when it comes to saving your work. Let’s say you want to save an important contract, financial report or presentation and you want to make sure nothing wrong gets in the way. Just click on the life belt icon and your work will be saved at the locations you specify. No need to worry anymore if anything happens to your local hard drive, your flash drive or perhaps your internet connection is down or your work becomes encrypted due to a ransomware attack. And these things tend to happen at the least favorable moment just when you need your material like before a meeting.




What Microsoft Office applications are supported and what editions?


Word, Excel and PowerPoint versions 2007, 2010, 2013, 2016 and 2019. Both 32 and 64 bit editions are supported. Office 365 is not yet supprted.




The main screen shows 7 fields and not 8. Where's Google Drive?


When you set up Google Drive, it doesn’t occupy a field of its own among the fields you can configure but rather changes its button to signal it’s setup for use with Google Drive. Therefore, you practically have 8 destinations.




Can I set up one local folder as my location and Google Drive as the second one?


No, since Google Drive doesn’t occupy a field of its own you need to specify at least one more location where you want to save your work. It’s better to stay on safe side and this is the purpose of this add-in and therefore, the first two fields are mandatory.




My Gmail has 2FA (two factory authentication) enabled and the add-in is therefore unable to gain access. What can I do?


Please follow this link from Google where they explain how to generate an app-specific password. This password can be used in lieu of the usual password you use to login. Please repeat the same procedure for Google Drive as well in case you want to save there.




What is the share settings option?


This option allows you to share your mail and Google Drive settings including the app-specific password (if applicable) across Word, Excel and PowerPoint instead of setting them up separately. It doesn’t share the places where you choose to save your files.




What version should I download? 32 or 64 bit? How to determine?


This part is determined by your operating system so on Windows 32 bit (10 or 7) please use the 32 bit installer and vice-versa for the 64 bit version of Windows. Please note the version of Office (32 or 64 bit) has nothing to do with the correct installer edition - only Windows does. To check what edition your operating system of Windows is please follow this guide from Microsoft.




Is there a quicker way to access the add-in icon instead of going to the respective icon group?


Yes, you can integrate the icon to be part of the Office Quick Access Toolbar (QAT). Please follow these instructions from Microsoft.




I installed the add-in and I still don't see the icon group within the ribbon - Office doesn't load the extension!


The add-in may be inactive and has to be activated. Please follow this guide from Microsoft or check for disabled add-ins under File->Options->Add-ins. On the bottom of the new window, choose Manage->COM Add-ins and then click on Go. A new window opens listing the installed add-ins. Check to see if SOS Click is on the list with a tickbox. If not checked, check it, exit Word, Excel or PowerPoint and then re-run the respective Office application to see if it appears.




On Microsoft Office 2010, when I open Word, Excel or PowerPoint I receive the following error message: "the manifest may not be valid or the file could not be opened" along mith many details and the add-in doesn't work!


Please install Visual Studio 2010 Tools for Office Runtime from this link.




Can I use the add-in as an organizer for my documents according to various paramters like names, topics and etc? In other words, can I let the add-in decide for me where to save work automatically based on its content?


No. The add-in sole purpose is to let the user save work to mutiple places at once by enhancing the process with various features. That's why SOS in this case stands for "Save On Steroids". However it is up to the user to decide which document, workbook or presentation belongs to where. The add-in doesn't read the content of the relevant file and decides by itself where to save. This could be added as a feature in a future update but right now the user is given control and should assume responsibily to organize his or her work according to whatever scheme that seems fit.